SKILLSET

SALESFORCE.COM  COURSE AGENDA

DEVELOPMENT ADMINISTRATION FUNCTIONAL

Duration : 60 Hours , Fee: Rs.3L(INDIA)

Duration : 120Hours, Rs.4L(Abroad),Rs.5L(USA&UK)


Section 1 - Cloud Computing Concepts:

              1. Introduction
              2. Evolution of Cloud Computing
              3. Comparisons with other computing techniques
              4. Key characteristics of cloud computing
              5. Advantages/Disadvantages
              6. Classification of Cloud Computing
                  a). Based on as a service model
                      i).PAAS (Platform as a service).
                      ii). SAAS (Software as a service).
                      iii).IAAS (Infrastructure as a service)
                  b).Based on deployment or access modelPublic Cloud.
                       i). Private Cloud
                      ii).Hybrid Cloud
             7. Statistics of Cloud Computing and Web.
             8. Web 1.0 Vs Web 2.0 Vs 3.0

Section 2 - CRM Concepts:

  1. What is CRM?
  2. Common business issues faced by companies today
  3. How CRM can help?
  4. What CRM brings to business?
  5. Evolution of CRM
  6. Business value of CRM
  7. What CRM means to you as a user?
  8. Customers benefiting from CRM
  9. A view of available of CRM products from IT industry
  10. Compare Salesforce.com CRM with other CRM products

Section 3 - Salesforce.com Overview:

1. Overview of products

  1. Sales †Sales Cloud and Jigsaw.
  2. Service †Service cloud and Remedyforce.
  3. Social †Chatter and Radian6.
  4. Custom †Force.com, Database.com, Heroku.

2. Appexchange

3. Editions and Pricing

Section 4 - Sales Could Concepts:

  1. Home Page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  2. Understanding Leads and Opportunities
  3. Adding A Lead
  4. Converting A Lead
  5. Adding An Account
  6. Team Contacts
  7. Edit An Account Record
  8. Adding An Opportunity
  9. Adding A Product To An Opportunity
  10. Sales ID
  11. Adding A Contact
  12. Adding A Task
  13. Creating A View
  14. Connect To Microsoft Outlook
  15. Send And Add An Email
  16. Activity History
  17. Logging A Call
  18. Submitting A Case
  19. Documents Tab
  20. Campaigns

Section 5 - Service Could Concepts

  1. Create Case
  2. Manage Cases
  3. Researching and Resolving Cases
  4. Communicating the Outcome
  5. Automate case management
  6. Capturing and associating cases efficiently
  7. Helping customers helping themselves
  8. Improving productivity

Section 6 - Force.com - Build Killer Apps

  1. Basics of Force.com - Apps, Tabs, Objects, Forms, Links etc
  2. Benefits of Force.com platform
  3. Technologies behind Force.com Platform – Multitenant Architecture, Meta data driven model, Web services APIs, Apex, Visual Force, Sites and Appexchange
  4. Databse, Security, Web Sites, Mobile, App Distribution and Intergation
  5. Create an application to demonstrate force.com
    1. Create an application
    2. Adding Relationships
    3. Creating reports and dashboards
    4. Using Formulas and validation rules
    5. Using workflow and approvals
    6. Adding business logic with Apex Triggers
    7. Adding tests to your application
    8. Building a custom user interface using Visualforce
    9. Creating a public Web page using sites
    10. Creating a Store Front
    11. Creating a Desktop App with Force.com Flex

Section 7 - Apex - Worlds First Cloud Computing Language

  1. Introduction to Apex Code
  2. Language Constructs
  3. Invoking Apex
  4. Classes, Objects and Interfaces
  5. Apex Design Patterns
  6. Testing Apex
  7. Dynamic Apex
  8. Batch Apex
  9. Debugging Apex
  10. Developing Apex in managed packages
  11. Exposing Apex Methods as web services
  12. Invoking callsouts using Apex
  13. Deploying Apex

Section 8 - Visualforce - Custom user interfaces

  1. Introduction and Tools
  2. Styling VF pages
  3. Standard Controllers and Standard List Controllers
  4. Custom Controllers and Controller Extensions
  5. Advanced examples
  6. Overriding buttons, links and tabs with VF
  7. Using static resources and custom components
  8. Dynamic VF Bindings and Components
  9. Integrating e-mail with VF
  10. Rendering Flows with VF
  11. Templating with VF
  12. Developing for Mobile Devices
  13. Adding VF to force.com AppExchange App
  14. Using JavaScript in VF Pages
  15. Best Practices

Section 9 - Other Features

  1. APIs, Tools, Documentation, Releases, Code Samples, Best practices, Deployment guide, Data Migration and Cheatsheets etc

Section 10 - Administration and Consulting

  1. Concepts of SFDC Admin and Consulting
  2. Case studies

Skillsets

|

Job Visas

|

Job Search